Privacy Policy

Welcome to Lucky-GiftCard.com, a platform owned and operated by TRANSGATE GLOBAL RESOURCES LTD. This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use our website and services. By using our services, you agree to the terms of this policy.

This policy is designed to ensure transparency and to protect your privacy while complying with applicable laws and standards, including the mandatory requirements for website compliance.

Information We Collect

Information You Provide:

Information entered when registering on our platform, including your name, email address, contact details, and passwords.
Details provided during competitions, promotions, surveys, reviews, testimonials, or other forms of feedback.
Data shared when you contact our support team or report an issue with our platform.

Transaction and Payment Information:

Records of transactions, including order details, payment methods, and delivery preferences.
Note: All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

Device and Technical Information:

Data about your device, such as IP address, operating system, browser type, and device identifiers.
Information gathered through cookies, tracking pixels, and similar technologies to enhance user experience.

Location Data:

Details of your location when using location-based features, provided you have enabled this on your device.

Third-Party Data:

Information obtained from third-party services with your consent, such as email addresses shared via social media platforms.

Use of Information

We may use your information to:

Deliver, maintain, and improve our services and user experience.
Fulfill your orders and provide requested services.
Notify you about updates, promotions, or changes to our services.
Enhance website content and functionality for optimal user interaction.
Administer promotional campaigns, incentives, and sweepstakes.
Detect and prevent fraudulent activities and security threats.

We process your data in compliance with Nigerian law and global standards for data protection and privacy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Personalize content and improve user experience.
Track website usage and analyze trends for performance improvements.
Provide targeted advertising and recommendations.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of our platform.

Data Retention and Deletion

We retain your data only for as long as necessary to:

Provide and improve our services.
Comply with legal, tax, and audit obligations.
Resolve disputes and enforce agreements.

If you close your account, we will delete or anonymize your data unless legally required to retain it.

Your Rights

As a user of Lucky-GiftCard.com, you can:

Access and update your personal information via your account settings.
Manage your communication preferences, including opting out of marketing emails.
Request data deletion, subject to legal and business obligations.

Third-Party Services

We may engage third-party service providers to:

Facilitate payment processing.
Enhance the functionality of our platform.
Provide analytics and insights into user behavior.

These third parties are contractually obligated to protect your data and may not use it for purposes beyond those specified.

Security

We prioritize the security of your personal information and implement industry-standard measures to protect it. However, no online system is entirely secure, and we cannot guarantee absolute data security.

Governing Law and Jurisdiction

All matters related to the use of Lucky-GiftCard.com, including disputes or claims arising from its use, are governed by and construed in accordance with the laws of the Republic of Nigeria. By using our platform, you agree that:

Any legal proceedings must be initiated within Nigeria.
Disputes will be resolved under the jurisdiction of Nigerian courts.

Delivery, Shipping, and Refund Policies

Delivery and Shipping:

We do not engage with or provide services to individuals or entities in countries sanctioned under Nigerian or international law.
Digital products such as gift cards are delivered electronically to the email address provided during checkout.
Delivery times may vary depending on the specific product and payment confirmation.

Refund Policy:

Refunds, where applicable, will be processed exclusively through the original method of payment.
Refund requests must comply with our stated terms and conditions for eligibility.
For digital products, refunds are typically not provided unless there is a verified technical issue on our platform’s end.

Updates to This Privacy Policy

We may modify this Privacy Policy to reflect changes in our practices or evolving legal and regulatory requirements. Updates will be communicated through:

Notifications on the Lucky-GiftCard.com platform.
Direct communication via email (where applicable).

Continued use of the platform constitutes acknowledgment of these updates.

Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect data from children.
If such information is identified, we will promptly delete it.

Data Security Measures

Our safeguards include:

Encryption: SSL encryption for secure transmission of sensitive information.
Access Control: Restricted access to authorized personnel only.
Regular Audits: Ongoing reviews to ensure compliance.
Incident Response: A dedicated response plan in case of a data breach.

Contact Information

If you have questions or concerns regarding this Privacy Policy or wish to exercise your rights, you can reach us at:

Email: support@Lucky-GiftCard.com
Company Name: TRANSGATE GLOBAL RESOURCES LTD
Company Address: N0 4, HAMMED’S COMPOUND, POTA, BADAGRY, LAGOS STATE, NIGERIA